One To One Future: Building Business Relationships One Customer at a Time
by Don Peppers,Martha Rogers
ISBN 13: 9780749913984
Format: Hardcover (464 pages) Publisher: Piatkus Published: 29 Sep 1994 Other Format: Paperback
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Managing Customer Experience and Relationships: A Strategic Framework
ISBN 13: 9781119815334
Format: Hardcover (512 pages) Publisher: Wiley Published: 21 Jun 2022